Privacy Policy

Goldmeadow is committed to handling your personal data with care and transparency. This Privacy Policy explains what personal information we collect when you use our website or register for one of our programmes, how we use that information, and what your rights are under Malaysian personal data protection law.

We operate under the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the processing of personal data in commercial transactions. If you have any questions about how we handle your data, please contact us at [email protected].

We collect personal data that you provide directly to us when you:

• Submit an enquiry via our contact form (name, email address, phone number, message)
• Register for one of our programmes (name, email, phone, and any relevant details you choose to share)
• Contact us by phone or email

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, pages visited, and session duration. This is collected through cookies and standard web server logs.

Legal basis for processing: Your consent (given by submitting a form or accepting cookies), the performance of a contract (for managing your programme registration), and our legitimate interest in improving our services and communications.

Retention: Enquiry data is retained for up to 12 months. Programme registration data is retained for up to 5 years for administrative and compliance purposes. You may request deletion at any time.

We use the personal data we collect for the following purposes:

• To respond to your enquiry about our programmes
• To manage your registration and attendance at sessions
• To send you confirmation and administrative communications relating to your registration
• To follow up on factual questions you have submitted as part of the Transition Programme
• To improve our website and session content based on aggregate, non-identifying data

We do not use your personal data for unsolicited marketing. If you have attended a session, we may send a follow-up satisfaction survey. You may opt out of any such communication at any time by contacting us at [email protected].

We do not sell your data to third parties.

We do not share your personal data with third parties for commercial purposes. We may share limited data with service providers who assist us in operating our website or managing registrations, such as:

• Website hosting and email service providers
• Analytics tools (e.g. Google Analytics, on an anonymised basis)

Any such providers are required to handle data in accordance with applicable data protection requirements and are not permitted to use your data for their own purposes.

We may also disclose information if required to do so by law or in response to valid legal processes.

We take reasonable technical and organisational precautions to protect your personal data against accidental loss, misuse, or unauthorised access. These include:

• Use of SSL/TLS encryption for data transmitted via our website
• Restricting internal access to personal data to staff with a legitimate need
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authority in accordance with our obligations under the PDPA 2010.

Our website uses cookies to help it function correctly and to understand how it is used. Essential cookies are necessary for the site to work and cannot be disabled. Optional analytics and preference cookies are only placed if you consent.

You can manage your cookie preferences at any time via our Cookie Policy page.

Under the Personal Data Protection Act 2010 (Malaysia) and applicable privacy principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing based on consent, at any time
• Request deletion of your personal data, subject to our legal obligations
• Object to processing based on legitimate interests
• Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have not been respected

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and no later than 21 days from receipt of your request.

Data Controller: Goldmeadow

Address: 30, Jalan Tunku Abdul Rahman, 80000 Johor Bahru, Johor, Malaysia

Email: [email protected]

Phone: +60 7 224 8093

For general data protection enquiries in Malaysia, you may also contact the Department of Personal Data Protection (JPDP) at pdp.gov.my.